Volvo defines service, commits to it

Published Saturday, July 01, 2006

Volvo Trucks North America has introduced its 10-Point Service Commitment, which defines the customer service experience and what customers should expect from Volvo and its dealers. Elements contained in the commitment are: Customers must have service available to them on a 24/7 basis. Customers must be able to schedule a service appointment promptly. Customers must find knowledgeable service advisors/managers at all Volvo dealerships. Customers must have their problem diagnosed within two hours. Customers must find that parts are available when and where they need them. Customers ...

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